Excellent service! The staff is very knowledgeable and friendly and made the buying process so easy. A great experience overall.

Service tech very polite and knowledgeable. Getting everything right the first time is extremely important to this customer. Customer very much appreciates a high quality job and pleasant experience.

Great work, honest service. Went above and beyond every step of the way. Would recommend.

I came by today and all the staff were great to work with — Shahzad and Stephen Brennan. Truly took their time to answer any questions, expedited the process, and were incredibly friendly to my family. We bought the car, did the financing, and drove off with a brand new car on the same day. 10/10 service, highly recommend anyone looking for a vehicle to stop by this location

OR PEEPS! SURGICAL TECHNOLOGIST! Nurses, Mds! Copeland TOYOTA IN BROCKTON is the place to go!! their custumer service was amazing!

I had the pleasure of working with Carlos Bautista at Copeland Toyota in Brockton, MA, and I couldn't be more impressed with the level of service I received. From the moment I walked in, Mr. Bautista went above and beyond to ensure that I not only found the perfect car but also had an experience that exceeded all expectations. Throughout the process, Mr. Bautista demonstrated exceptional knowledge of the vehicles, patiently answered all of my questions, and helped me navigate through the various options available. What truly stood out was Mr. Bautista dedication to understanding my specific needs and preferences, ensuring I ended up with the car of my dreams. Whether it was finding the best financing options or walking me through every feature of the car, Mr. Bautista made sure I was completely satisfied every step of the way. It’s clear that Mr. Bautista is not only skilled at what he do but genuinely cares about providing a seamless and personalized experience for each customer. I felt truly valued throughout the entire process, and I couldn't be happier with my purchase. I highly recommend reaching out to Mr. Carlos Bautista looking for a sales consultant who will go above and beyond to make your car-buying experience a memorable one. Thank you again, Mr. Carlos Bautista, for your dedication, expertise, and commitment to delivering outstanding service!

We Just bought our 2nd car from this dealership. Drove in for an oil change and drove off in a new car. They make it a very easy and pleasant transaction. Saed the business manager and the GM worked together going out of their way to make the deal happen. This is and always will be our go to dealership even though it's 35 miles away from our home. Thank you so much. We love our 2025 Crown Signia Limited!!!

I have a lot to say, but I'll try to make it concise. I've lost count of the number of vehicles I have purchased, but several dozen is about right. This transaction with Copeland was top notch. I had been working with another Toyota dealer (let's just say just North of Boston) for a couple weeks and the entire thing was a hassle. I saw this Tundra online at Copeland and inquired. From then on, everything was positive. Shahzad, Jaqueline, Hamilton, and Carleen were polite and professional. One thing to note most: they absolutely respected my time! I felt nothing but appropriate respect the entire time. I got an excellent deal and the truck is everything I wanted. I intend to move my service there as well. Thanks, Copeland Team. Job well done!

We always have a great experience at Copeland Toyota! Everyone is helpful and knowledgeable.

Brett Ellis helped us get the car of our dreams! He made the whole process so easy for us as first time new car buyers. Thank you!

Friendly efficient service as always.

Best sales people ever. My experience was amazing from the second I stepped in the dealership. Brett was very helpful and listened to my needs and helped me find my new car. Careen was an amazing finance manger. I could not reccomend this team enough.

Kaina Alexis was my salesperson during my visit, and she provided an excellent experience. She was not only professional and friendly but also incredibly knowledgeable about the vehicles. The highlight of my experience came two days later when Kaina called to check in and ask how I was enjoying my new car. Additionally, I had a wonderfully smooth experience with General Manager Shahzad Shahab. His professionalism was evident, and he consistently acted with integrity, honesty, transparency, and patience, which I found particularly impressive. Shahzad went above and beyond to secure the Toyota Crown I wanted, accomplishing this in just two days. I have the utmost respect for General Manager Shahzad. I highly recommend Copeland Toyota for anyone in search of a new vehicle.

I was served very well. I had questions about my tires and the light on my dashboard. Both of these were serviced to my satisfaction. Also Chris Login took excellent care of my problems. I have had his help other times. He is very easy to talk to and fixes my problems. Thank all of you for my service !!

Great experience! Scott and Carly were the best! Highly recommend.

20025.05.12: I recently had some minor damage to my 2024 Tundra TRD Pro. Copeland Toyota helped me with claim advice, recommended Empire Collision Center, who were outstanding, and made sure the entire process was seemless. Dave MacCormick (Service Manager), David Walsh (Service Advisor) and Syed Shah (Business Manager) all made this happen and I am really amazed at the level of customer service. We have bought and serviced several of our cars at Coplelend and I recommend anyone to do the same. Having previously recommended Copeland Toyota for excellent service, I just picked up my new Tundra TRD Pro. My sales representative was Syed Shah, an enthusiastic and sharp young man who maintained for me an outstanding customer experience, despite supply chain challenges out of the dealership's control. Syed's sales manager, John Monteiro always made himself available and for that I am also very grateful. I frequently recommend Copeland to friends and family and couldn't be more satisfied. 2024.09.09: I brought my 2024 Tundra TRD Pro in for a service and some elective work. I arranged the work through David Walsh, who was outstanding to deal with, as always. After an earlier misunderstanding on this scope, Copeland's service department stepped up and handled the issue to my complete satisfaction. Copeland serviced my previous Toyota (2011 Land Cruiser) and I will continue to use and recommend Copeland's excellent service and sales teams.

Update (original post below): management contacted me to apologize and address the concerns I had. The responsiveness to this matter shows me they care about their businesses reputation and their customers. I have been coming here for over 20 years for service and will not be back after today. I requested a 30k service and an inspection sticker. After waiting a little over one and a half hours the cashier came up to me and said they wanted me to prepay because they were getting ready to close (that’s fine). After already paying they said my car will be done shortly. After waiting another 10 minutes the tech walked in and said we have a problem. The inspection printer won’t work, therefore not being able to get my state inspection sticker printed. The advisor Caitlyn who had took over for my advisor was super rude. Her recommendation was she would send me a check in the mail to reimburse me because she had already turned her computer off and was about to leave. I stated this should have been told to me before I paid and would like reimbursement now. She rudely walked over to her purse took out $35 cash and handed it to me. As I was walking out she said have a great weekend sarcastically, I purposely didn’t respond because of the way she said it and then she follows up with oh I will too. Unprofessional and horrible service will never be back.

Toyota has always been there to fix the problem in my car.

Great service

Great place, bought my Lexus NX 200T F SPORT here. Sold it at a great price. Thank you!