I had the pleasure of working with Carlos Bautista at Copeland Toyota in Brockton, MA, and I couldn't be more impressed with the level of service I received. From the moment I walked in, Mr. Bautista went above and beyond to ensure that I not only found the perfect car but also had an experience that exceeded all expectations. Throughout the process, Mr. Bautista demonstrated exceptional knowledge of the vehicles, patiently answered all of my questions, and helped me navigate through the various options available. What truly stood out was Mr. Bautista dedication to understanding my specific needs and preferences, ensuring I ended up with the car of my dreams. Whether it was finding the best financing options or walking me through every feature of the car, Mr. Bautista made sure I was completely satisfied every step of the way. It’s clear that Mr. Bautista is not only skilled at what he do but genuinely cares about providing a seamless and personalized experience for each customer. I felt truly valued throughout the entire process, and I couldn't be happier with my purchase. I highly recommend reaching out to Mr. Carlos Bautista looking for a sales consultant who will go above and beyond to make your car-buying experience a memorable one. Thank you again, Mr. Carlos Bautista, for your dedication, expertise, and commitment to delivering outstanding service!

I came by today and all the staff were great to work with — Shahzad and Stephen Brennan. Truly took their time to answer any questions, expedited the process, and were incredibly friendly to my family. We bought the car, did the financing, and drove off with a brand new car on the same day. 10/10 service, highly recommend anyone looking for a vehicle to stop by this location

I have a lot to say, but I'll try to make it concise. I've lost count of the number of vehicles I have purchased, but several dozen is about right. This transaction with Copeland was top notch. I had been working with another Toyota dealer (let's just say just North of Boston) for a couple weeks and the entire thing was a hassle. I saw this Tundra online at Copeland and inquired. From then on, everything was positive. Shahzad, Jaqueline, Hamilton, and Carleen were polite and professional. One thing to note most: they absolutely respected my time! I felt nothing but appropriate respect the entire time. I got an excellent deal and the truck is everything I wanted. I intend to move my service there as well. Thanks, Copeland Team. Job well done!

We Just bought our 2nd car from this dealership. Drove in for an oil change and drove off in a new car. They make it a very easy and pleasant transaction. Saed the business manager and the GM worked together going out of their way to make the deal happen. This is and always will be our go to dealership even though it's 35 miles away from our home. Thank you so much. We love our 2025 Crown Signia Limited!!!

​High CSAT rating for Copeland Toyota – Brockton, MA We’ve been minivan drivers since 1994 and just bought our fifth in June from Copeland Toyota. Since 2006, our last three have been Toyota Siennas—for dependability, service, and comfort. Price matters to us, and every dollar saved goes toward our special-needs son’s future, so we research thoroughly and visit multiple dealerships. At Copeland Toyota, Joe Cordero and Steve Brennan stood out. They were upfront, genuine, and respectful. ​We deducted that between them, they have over 30​+ years of combined experience at Copeland. ​My wife and I agreed that 15 years x2 probably means the dealership is doing something right. We received a fair trade-in quote (ultimately sold privately) and, unlike other places, they didn’t hold our keys​ and registration hostage to pressure a sale​ and deposit after assessing the ​our 2016 200K miles minivan. Based on our research, the “Wind Chill Pearl” Sienna Limited with Macadamia interior we ultimately bought wasn’t in stock anywhere within 100+ miles. Joe and Steve told us this immediately and, within 24 hours, we received a call from the owner of Copeland outlining a clear plan to get it. Financing also turned out to be competitive after we told Finance Manager Marcenel Charles that Toyota’s initial rate wasn’t going to cut it. Overall, our customer experience was smooth and competitive. What truly inspired us to write this review was when the van was ready—​late in the day on the Friday of July 4th weekend—Steve Brennan, with his wife following in their own car, drove it 60​+ minutes from Brockton​ MA to our home, then 60 minutes back​ to Brockton. ​If you want a transparent, professional, and customer-focused buying experience, ​Copeland Toyota deliver​ed for us. The attached picture is of Deandre Sims, me, my son Will, and Steve Brennan

Service tech very polite and knowledgeable. Getting everything right the first time is extremely important to this customer. Customer very much appreciates a high quality job and pleasant experience.

OR PEEPS! SURGICAL TECHNOLOGIST! Nurses, Mds! Copeland TOYOTA IN BROCKTON is the place to go!! their custumer service was amazing!

I had the best experience purchasing and financing a car with Copeland Toyota! Joseph was such a pleasure to work with and knew the ins and outs of the car I was interested in. Carleen made getting financing fast and easy. They were both very welcoming and made the whole process quick and easy.

The service department here has been outstanding. Their communication, efficiency, and pricing fairness is second to none. Steven Beals has always gone above and beyond. He's been a reliable and consistent resource as I own three Toyota vehicles which are all serviced here. I wouldn't bring my vehicles anywhere else.

The team at Copeland Toyota is by far the best. They provided me with the most pleasant car buying experience I've ever had. Everyone I interacted with was kind and had a sense of urgency. Steve the sales guy was punctual but also had a great sense of humor. Truly a white glove service from start to finish!

I recently purchased a new Toyota Tundra from Copeland Toyota. If you’re like me, the idea of purchasing a new vehicle is my least favorite thing to do. However, I was pleasantly surprised. I give full credit to my sales manager, Brett Ellis. Brett went out of his way to explain all of my options and not one time did I ever feel pressured to buy. He is a welcome change from experiences at other dealerships. My greatest compliment is that in the future, I will seek Brett out to assist me in all automotive purchasing needs. Thanks again Brett

Recently went to Copeland Toyota to get my RAV4 appraised and ended up buying a new whole vehicle during the process. The professionalism at Copeland Toyota is amazing and I have bought two cars from there up to date. Brett Ellis was beyond helpful and respectful. Brett was one of the main reasons I ended getting the new Corolla Cross. I was very appreciative of his listening throughout the entire process. I will def return once it’s time to get a new vehicle. Thanks again!

My recent car leasing experience was excellent. Ahmed ensured a comfortable and informative test drive. Subsequently, Brett demonstrated exceptional product knowledge, thoroughly explaining all the vehicle's features. I particularly appreciated the efficiency of the process; they worked quickly, and I didn't wait more than a few days for everything to be finalized. The negotiation process was also overall reasonable, contributing to a positive and straightforward transaction. I highly recommend this dealership.

Great work, honest service. Went above and beyond every step of the way. Would recommend.

Excellent service! The staff is very knowledgeable and friendly and made the buying process so easy. A great experience overall.

We always have a great experience at Copeland Toyota! Everyone is helpful and knowledgeable.

Brett Ellis helped us get the car of our dreams! He made the whole process so easy for us as first time new car buyers. Thank you!

Friendly efficient service as always.

Update (original post below): management contacted me to apologize and address the concerns I had. The responsiveness to this matter shows me they care about their businesses reputation and their customers. I have been coming here for over 20 years for service and will not be back after today. I requested a 30k service and an inspection sticker. After waiting a little over one and a half hours the cashier came up to me and said they wanted me to prepay because they were getting ready to close (that’s fine). After already paying they said my car will be done shortly. After waiting another 10 minutes the tech walked in and said we have a problem. The inspection printer won’t work, therefore not being able to get my state inspection sticker printed. The advisor Caitlyn who had took over for my advisor was super rude. Her recommendation was she would send me a check in the mail to reimburse me because she had already turned her computer off and was about to leave. I stated this should have been told to me before I paid and would like reimbursement now. She rudely walked over to her purse took out $35 cash and handed it to me. As I was walking out she said have a great weekend sarcastically, I purposely didn’t respond because of the way she said it and then she follows up with oh I will too. Unprofessional and horrible service will never be back.

20025.05.12: I recently had some minor damage to my 2024 Tundra TRD Pro. Copeland Toyota helped me with claim advice, recommended Empire Collision Center, who were outstanding, and made sure the entire process was seemless. Dave MacCormick (Service Manager), David Walsh (Service Advisor) and Syed Shah (Business Manager) all made this happen and I am really amazed at the level of customer service. We have bought and serviced several of our cars at Coplelend and I recommend anyone to do the same. Having previously recommended Copeland Toyota for excellent service, I just picked up my new Tundra TRD Pro. My sales representative was Syed Shah, an enthusiastic and sharp young man who maintained for me an outstanding customer experience, despite supply chain challenges out of the dealership's control. Syed's sales manager, John Monteiro always made himself available and for that I am also very grateful. I frequently recommend Copeland to friends and family and couldn't be more satisfied. 2024.09.09: I brought my 2024 Tundra TRD Pro in for a service and some elective work. I arranged the work through David Walsh, who was outstanding to deal with, as always. After an earlier misunderstanding on this scope, Copeland's service department stepped up and handled the issue to my complete satisfaction. Copeland serviced my previous Toyota (2011 Land Cruiser) and I will continue to use and recommend Copeland's excellent service and sales teams.